Privacy policy

Last updated: May 2025

Data controller: Hassantech Ltd (trading as Aqsa Fabrics), 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom. Email: care@aqsafabrics.com

Aqsa Fabrics ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and your rights under UK GDPR when you use www.aqsafabrics.com.

1. Information We Collect

Information you give us:

  • Name, email address, phone number, and delivery address when placing an order
  • Payment card details (processed securely through our payment provider — we never store card numbers)
  • Messages you send us via email, WhatsApp, or contact forms

Information collected automatically:

  • Browser type, device type, and IP address
  • Pages visited and actions taken on our website
  • Referring website or search query
  • Collected via cookies and analytics tools (see Section 5)

2. How We Use Your Information

  • Fulfil your order — process payments, arrange shipment, send tracking updates (lawful basis: contract)
  • Provide customer support — respond to enquiries and resolve issues (lawful basis: contract / legitimate interests)
  • Send marketing communications — promotional emails about new products or offers (lawful basis: consent — you can unsubscribe at any time)
  • Improve our website — analyse how visitors use our site (lawful basis: legitimate interests)
  • Prevent fraud and ensure security (lawful basis: legitimate interests / legal obligation)
  • Comply with UK tax and accounting law — we retain transaction records for 7 years (lawful basis: legal obligation)

3. Who We Share Your Information With

We do not sell your personal data. We share information only with trusted service providers:

  • Shopify Inc. — our e-commerce platform (processes orders, payments, and stores data on our behalf). Shopify is based in Canada with servers in the USA. See shopify.com/legal/privacy.
  • Courier partners (DHL, DPD, SkyNet, UPS) — to deliver your order
  • Payment processors (via Shopify Payments or Stripe) — to handle transactions securely
  • Microsoft Clarity — website analytics and session recordings (anonymised usage data)

All service providers are contractually required to keep your data secure and use it only for the purposes we specify.

4. International Data Transfers

Some of our service providers, including Shopify and Microsoft Clarity, process data outside the UK. Where this occurs, we rely on recognised safeguards such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions to ensure your data remains protected.

5. Cookies

We use cookies and similar tracking technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyse website traffic and performance

You can manage or disable cookies in your browser settings. Disabling certain cookies may affect website functionality.

6. How Long We Keep Your Data

  • Order and transaction records — 7 years (UK tax law)
  • Customer account information — until you request deletion
  • Marketing consent records — until you withdraw consent
  • Website analytics data — up to 13 months

7. Your Rights Under UK GDPR

You have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data, subject to legal retention obligations
  • Restriction — ask us to pause processing in certain circumstances
  • Portability — receive your data in a portable, machine-readable format
  • Object — object to processing based on legitimate interests or for direct marketing
  • Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, email us at care@aqsafabrics.com.

8. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

  • Website: ico.org.uk
  • Helpline: 0303 123 1113

We would always prefer you to contact us first so we can try to resolve your concern directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

Aqsa Fabrics (Hassantech Ltd)
85 Great Portland Street, First Floor
London, England, W1W 7LT
United Kingdom
Email: care@aqsafabrics.com
Website: www.aqsafabrics.com